Austin Texas Community

Austin Energy customers should expect to see another increase to their utility bills starting Friday. The city’s energy company said customers will see a 5%, or about $2 per month, bump. Matt Mitchell, a spokesperson for Austin Energy, said the increase is for what is called a pass-through charge that the utility company pays to the state’s power grid operator, the Electric Reliability Council of Texas, or ERCOT. “This is purely for cost recovery,” Mitchell said. “It only goes to pay the utility back for money that the utility already spent on behalf of our customers for power during this extremely hot summer and during the cold winter months as well.” The change comes after customers saw an increase this month of slightly more than $2 in their monthly energy bills. Residents also saw increases in water bills and other city fees, including trash, this year. Previously, residents were told to expect an increase of about $14 per month or $172 per year in combined utilities, according to the city's tax impact statement. The new increase means residents should expect to pay about $24 more on top of that. Austin has worked to expand its customer assistance program that gives discounts to low-income residents and others in need. Utility bill discounts can help reduce bills by an average of $560 a year, according to the city. “That program is there and we want people to use it,” Mitchell said. “Certainly around the holidays, we know things can get tight. If for some reason you are falling into financial distress please call us. Do not wait.”