this post was submitted on 13 Nov 2023
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Yeah, basically that. I'm back at work in Windows land on a Monday morning, and pondering what sadist at Microsoft included these features. It's not hyperbole to say that the startup repair, and the troubleshooters in settings, have never fixed an issue I've encountered with Windows. Not even once. Is this typical?

ETA: I've learned from reading the responses that the Windows troubleshooters primarily look for missing or broken drivers, and sometimes fix things just by restarting a service, so they're useful if you have troublesome hardware.

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[โ€“] [email protected] 4 points 1 year ago* (last edited 1 year ago)

A while back I had network issues, ran the troubleshooter and apparently the IP address was incorrect. Went into Control Panel, changed it and it worked again. Not sure why the troubleshooter couldn't do that but whatever.

[โ€“] MrSlicer 4 points 1 year ago

I was missing printer drivers it found the drivers (iirc)

[โ€“] [email protected] 4 points 1 year ago

Folks, Windows's own system image couldn't be restored from Windows. I had to go download some program called Macrium Reflect and use the underlying VHD files.

What broke? Oh, you don't know? It was a bad Windows update that had a broken driver or something causing driver verification to fail.

[โ€“] [email protected] 3 points 1 year ago

I would usually have issues with my wi-fi, where the connection after a reboot won't work and the wi-fi GUI would reset itself everytime i tried. Network troubleshooter would fix it 100% every time and quite quickly, so there was no reason to actually figure out what was at fault.

[โ€“] ctobrien84 3 points 1 year ago

Many times.

[โ€“] [email protected] 3 points 1 year ago

I can't say I've ever had a problem solved by any of the troubleshooters, yet I always go to them just in case one day they do.

Usually they either direct you to the most generic solutions possible (that you've already likely done by the time you're resorting to the troubleshooter), reset your networking (thanks Windows, I felt like having to reconnect to all my networks again) or come back saying they couldn't find a problem...

Which clearly isn't the case Microsoft, because if there wasn't a problem, why the fuck would I be using the troubleshooter? For the shits and giggles?

[โ€“] [email protected] 2 points 1 year ago

I had it work once for a wifi issue that was caused by an update, during either Vista or Win7 era. Outside of that, it fixed an audio problem for Win10 on a single app.

[โ€“] [email protected] 2 points 1 year ago

It broke itselt, it broke Win2Usb and it broke grub. Thats it hahaa

[โ€“] [email protected] 2 points 1 year ago

I had a problem once when my laptop display was just black after booting. Triend everything, nothing worked. Return to OEM authorized support. They had my laptop for 4 weeks, so solution. Then just refunded the full price & retuned back the laptop.

Ubuntu LTS since then & no sick or weird issues since.

[โ€“] [email protected] 2 points 1 year ago* (last edited 1 year ago)

No. Tried it like 3-4 times in my life for really f-ed up not booting machines and it never worked for me. Haven't tried it since the ealy Win10 times, though.

[โ€“] [email protected] 2 points 1 year ago* (last edited 1 year ago)

only once for startup repair, twice for system restore. all client systems, not mine, since the introduction of those features. one of those ended up needing a full backup and reinstall soon after anyway.

plus the one time shadow copies from automatic system restore points saved a client's cad, docs, images, pdfs, and other files from a poorly-executed ransomware attack (that failed to clear out those vss copies). a nirsoft utility was able to save everything.

the 'fixit' troubleshooters are nearly worthless.

[โ€“] [email protected] 2 points 1 year ago

I think it pointed out the right direction at least once, back when i was doing tech support (xp and pre-xp). Back when the toolkit includes whole stacks of cd's containing every driver known to exist. I don't even remember what it is, but it was something Realtek.

[โ€“] [email protected] 2 points 1 year ago

both fixed things many times

[โ€“] [email protected] 2 points 1 year ago

It will sometimes wipe your static IP configuration and switch it to DHCP which could theoretically fix something, but I've only ever seen this break things instead.

[โ€“] [email protected] 2 points 1 year ago (1 children)

Not that I've ever seen. It usually means it's time to reinstall.

[โ€“] [email protected] 3 points 1 year ago (2 children)

It's weird to me that we accept 'reinstall the whole operating system' as a fix, it's so absurd. I've literally never had to do that with any other operating system.

[โ€“] [email protected] 2 points 1 year ago

It isn't accepted as a fix, because it doesn't fix the issue.

Reinstalling is done for speed. Because it is quicker to nuke something and build it back up, than to go around and fill all the cracks with concrete.

In business, it is more important the system is back up and running than to have found the fix to the issue.

This is true for every OS.

[โ€“] [email protected] 1 points 1 year ago (1 children)

Overall ya, but I've done my fair share of reimage or reinstall. Either because it would be faster(biz setting, Becky in accounting gotta get payroll done ASAP) or I just don't want the headache of it at that moment.

[โ€“] [email protected] 1 points 1 year ago

I moved my business off MS to Linux a few years ago, and unplanned maintenance just... stopped being a thing. It was surreal. I expected something to not work or require lots of expert configuration, but nope. Most people here already use cloud applications for work anyway.

Never thought I'd see the day! I did make a whole bunch of HD images just in case though :D

[โ€“] [email protected] 2 points 1 year ago

Nah more features and flexibility the better

[โ€“] [email protected] 2 points 1 year ago

This would only be possible if it installed Linux.

[โ€“] [email protected] 1 points 1 year ago* (last edited 1 year ago) (1 children)

If the problem can be solved by a restart of that thing's service (audio, network, etc.) then it has fixed things for me in the past.

Pretty much no other solution (especially the running old games one) has ever worked in the troubleshooter without me having to tinker with it further.

[โ€“] [email protected] 2 points 1 year ago (1 children)

Oh, man, I may have to eat crow on this one! This reminds me how, at my previous job, the lousy HP printer driver would freeze up and stop printing. I could get it printing again by going into Services and re-starting the printer service. It was more convenient, and easier to train my staff, to just run the printing troubleshooter. It never reported a problem, but it did re-start the printer service, which fixed the immediate issue.

[โ€“] [email protected] 2 points 1 year ago

Moral of the story: Only an HP deals in absolutes.

[โ€“] [email protected] 1 points 1 year ago

It used to fix WiFi issues for me back on Windows Vista (bleh). Vista would always have issues when I woke my laptop from sleep mode, and my WiFi would be disconnected and unable to reconnect/properly turn off. Running the troubleshooter would restart my wireless card. Other than that I haven't encountered anything it's helped, but I don't use windows too often these days.

[โ€“] [email protected] 1 points 1 year ago

I think it helped with a internet issue once, but I probably just needed to reset something.

I'm pretty sure it just does the absolute basic troubleshooting.

[โ€“] [email protected] 1 points 1 year ago

Troubleshooting has never been useful, and I think that was new-ish in XP. Startup repair (and chkdsk) have genuinely been useful.

[โ€“] [email protected] 1 points 1 year ago

The HP help and troubleshooting software did better than the Microsoft one.

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