I've never used it, but what issues are you having with the current setup?
this post was submitted on 19 Jun 2023
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The main issue is the lack of a setup
VPN and AD should be pretty easy, especially for a home setup. Another option would be just getting a router than natively supports VPN.
This is a little bigger than just a hone setup. Anyway active directory needs DNS which I didn't want to do over a VPN.
Fair enough. You could run DNS on the domain controller, pretty common practice.
True but this devices are basicly embedded devices with auto login. Its simpler not to have to manage group policy
Just throwing stuff out there, no idea what your environment is. Never heard of RMM acronym either until this post lol seems like yet another buzzword, it's just configuration management right?
RMM stands for remote machine management.
Yeah I went and did the search engine thing. Never heard that acronym a day in my life but there's a whole slice of an economy sitting right there. It's nothing new but rebranded CM imo.
Hope you get your issue resolved.
Thank you
Its nice to know that people in Lemmy are willing to help
For sure. I'll advertise, I've got about 15 years experience ranging from help desk to systems engineer and software dev / engineering. I'll be around here lurking, if posts from this place pop up in my feed I'm willing to throw ideas around.
RMM's are very different than CM, some features might seem like they overlap when first reading about them, but they're totally different tools.
Most MSP's and large IT teams utilize them for quick remote support because you can hop right into a machine to assist the user without user input. They also can run powershell/cmd in the background without interrupting the user, and many many more functions that I won't bore you with
We tested out Pulseway a while back but weren’t confident in it’s patching process. We ended up using Action1 because of the price and the simplicity of it. They have a good community on discord that’s always helpful and they’re consistently adding new features. The also host weekly webinars (usually about patching) to help to get up and running.
I guess RMM is a broad term though, cuz I’m not sure about the VPN to AD situation you’re talking about. Are you hosting Pulseway on your own server?
AFAIK Action1 is only cloud-based right now, just install the agent and go. You can also set up a service account on your DC and use their deployer to auto install the agent on domain devices.
I've been testing it as well and you may be right
Action 1 has been a godsend to me. I tried a few paid rmm suites and they either failed or just had so much bulk it was a minefield.
We use Fortigate VPN and N-able
Update: I just ended up using TacticalRMM