I have an Xbox series X and the official Xbox wireless headset. Both are updated to the latest software/firmware. The Xbox internet is hardwired. The Xbox is below my TV and the wireless headset is no more than 6 feet away on the couch with an unobstructed view.

While playing I notice intermittent choppy audio on the wireless headset. I tried different audio configurations for the headset in the settings (Dolby to stereo, etc) but the problem persists. Just wondering if anyone has had the same problem and any luck with a fix?

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[–] ma11en 3 points 1 year ago (1 children)

I had a similar issue with my PS5 which was resolved when I plugged the dongle in to the front of the console and not the back.

[–] [email protected] 2 points 1 year ago

This headset doesn’t use a dongle, it connects using the built in wireless connection. But you bring up a good point. Maybe the wireless mechanism is on the back of the console. I’ll try rotating the Xbox to see if it’s any better. Thanks!

[–] [email protected] 3 points 1 year ago (2 children)

It uses 2.4Ghz channel. If you have lots of WiFi devices, moving them to 5Ghz channel can decongest the signals. Alternatively try switching off all Bluetooth and WiFi devices to confirm us they're causing any interference.

[–] drumstic 3 points 1 year ago

Agreed. Our baby monitor uses 2.4Ghz, and I only have issues when using both near each other

[–] [email protected] 1 points 1 year ago (1 children)

No, it uses the 5ghz channel. 5150-5250 hz

Source: I literally have the regulatory FCC booklet it comes with in front of me.

[–] [email protected] 1 points 1 year ago* (last edited 1 year ago) (1 children)

Oops. My bad then. In that case decongesting 2.4GHz channel won't really do any good.

Update: I'm finding conflicting information online. This is from Ars Technica:

The XWH includes built-in compatibility with the 2.4GHz wireless protocol exclusive to Xbox consoles and accessories—arguably a clearer and more stable connection option than Bluetooth, depending on your ideal gaming room.

[–] [email protected] 2 points 1 year ago* (last edited 1 year ago)

They don’t have the correct information then. The booklet I have is the definitive answer, I bet they got their info from some other source.

Not that it matters at this point anyway. OP may as well try both.

[–] [email protected] 1 points 1 year ago

I got this issue too when I recently moved to an apartment with lots of Wi-Fi networks around. Somehow, the issue got resolved after few days.

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