this post was submitted on 24 Jul 2023
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Diablo IV

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My game crashes VERY frequently. I can't run any dungeons solo, because I will almost certainly crash while doing it, thereby losing my progress.

I'm just trying to finish the thing, and not being able to grind reliably is killing my enjoyment of this game.

It doesn't happen predictably, and doesn't happen when I'm doing any specific thing in particular.

Not even able to guess based on time passed. Sometimes I can come back and rejoin my party and instant crash, every now and then I can get over an hour.

It's not a hardware problem or driver problem.

I don't even know what else to do about it. I had been hearing others had the problem, but that quieted down a few patches ago. It never got better for me. This has persisted since I got the game about a week or so after launch.

Is it really just me now? I really want to make some progress, but side quests and cellars can only help so much and I don't always have friends on. Playing a dungeon over and over in hopes it won't crash this time is extremely frustrating. Can make it through maybe 1 out of 3 times.

Even if it was just once out of ten it would be too much to want to keep trying.

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[–] weiln12 2 points 11 months ago

I’vee never had D4 crash, through the betas to now. I’m also running the game on Windows and Linux using AMD and Nvidia cards, and MacOS, and haven’t ever had the game crash. If your game is crashing even once per day, there’s something wrong somewhere.

The only time I’ve had to deal with spontaneous crashing like this it turned out to be a motherboard issue. Replacing the motherboard fixed the issue.

All this is assuming you're playing on a PC and not a console.

[–] [email protected] 1 points 11 months ago (1 children)

This happened to me a lot on PS5 (along with some other issues), and it ended up being my router, for some reason.

[–] [email protected] 1 points 11 months ago

Router issues don't typically cause crashes. At least on PC. Maybe consoles have a worse time with this. You would normally get an error message about not being online and be kicked back to the title screen, I would assume.

[–] [email protected] 1 points 11 months ago (1 children)

I haven't had crashing but I have been lagging super hard. To the point where I'm trying just to walk up a screen just to be pulled back down like scorpion himself is an enemy. Speed test still showed me at full speed though with discord, firefox, d4 being the only apps open.

[–] [email protected] 2 points 11 months ago

That happens to me a lot, too. I don't typically rubber band that much, just a little. I tend to get the kind where I wonder why nothing is attacking, and are standing still, then all the sudden everything catches up and the animations play super fast to catch up.

My internet ain't fast, but it's not nearly show enough where this kinda thing should happen. I don't run anything besides what you mentioned plus the Steam client. And while an unexpected download can cause some lag, that doesn't happen nearly enough to explain what I'm talking about.

[–] [email protected] 1 points 11 months ago (2 children)

I've been playing a bit on Linux with an AMD card and I haven't had any crashes at all. You say you're running Windows 10. Was there anything in the Application or System logs under Windows Logs in Event Viewer showing after it happened?

[–] [email protected] 1 points 11 months ago

I'm aware that exists, never had a reason to check it before other than just looking to see what was there for curiosity's sake. I'll take a peek next time I get a minute to play.

[–] [email protected] 1 points 11 months ago

Finally got around to it. Nothing showing in there related to a crash or this program. I think it's a memory thing now. The game is an insane hog for ram.

[–] [email protected] 1 points 11 months ago (1 children)

What operating system, and hardware are you using? What's your graphics card version number? Have you tried repairing the game files from the bnet client? Have you tried installing to a different hard drive? Have you run a memtest?

[–] [email protected] 1 points 11 months ago (2 children)

This is the only drive I had left that had that kinda room to spare.

It's a newer nvme m2.

Win 10, for now at least. Linux is definitely next. Fuck 11.

Gtx970 (old but still kicking).

Repairing didn't help, but I forgot mem test was a thing. Haven't used it since win7. I'll try it out again next time I get a minute, but I doubt that's having an issue.

16GB of it, so the amount isn't the problem.

Don't remember the driver version number, but I've got the one that came out Tuesday, and had the version directly before it as well.

[–] [email protected] 1 points 11 months ago (1 children)

I run diablo 4 in linux and it is an absolute memory hog. Often using 9GB+ of memory but I get several hours of gameplay before it becomes anywhere near a problem. Hopefully you can get this figured out!

[–] [email protected] 1 points 11 months ago (1 children)

You also have to take into account the VRAM. The 970 only has 4GB which is small by today's standards. IDK about Diablo but I've had issues with running out of VRAM on 8GB rtx 2080 running at 1080p before with newer games.

[–] [email protected] 1 points 11 months ago

That seems like a possibility. I haven't ever played anything where that's been an issue yet, but this could explain it.

Back in my day 4GB was huge for main memory, and beyond extreme for vram. Once vram existed I mean. I need to get at least on the 4 digit card wagon. 970 is ancient now.

[–] [email protected] 1 points 11 months ago

What are the characteristics of the crash? I would crash when playing the game after waking the computer up from sleep. Eventually it killed my SSD and it wouldn't boot with the SSD in. It was the 3rd drive so it wasn't even a main. I had to submit a repair ticket to samsung.