I suggest you contact Wuben. See what troubleshooting steps they recommend.
this post was submitted on 16 Jun 2023
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I have tried contacting them multiple times already, and they haven't responded yet. Kinda frustrating :(
Have you tried a different battery in there? This will determine whether it’s the battery or flashlight at fault.
Not yet. Might buy some p45b's to put in there.
I second contacting Wuben. Sounds like something is malfunctioning and they will certainly make it right for you.