This makes me consider a vendor relationship and using MSP's as a whole. Is this a thing now?
this post was submitted on 10 Apr 2024
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Off topic a bit, but I often hear people wanting to use AWS so they have someone with big pockets to sue. I always wonder why they think AWS won't use their money on lawyers, private eyes, and never pay at all.
I don’t think the problem is MSPs as a whole, I think it’s cheap execs who go with the lowest bidder and the cheap MSPs who take their money to do almost nothing.
I worked for an MSP a few years ago. We used a monitoring tool, and on of our co-managed clients (a regional healthcare provider) used the same monitoring tool. When a major vulnerability in that monitoring tool was exploited, our client’s instance was hacked, and ours was not. As a good MSP we knew how to properly configure and secure the tool, while their in-house IT just installed the tool and moved on to the next thing.
TL;DR: Shitty IT people will be shitty IT people. I’ve cleaned up after a lot of incompetent internal IT departments, and an equal number of incompetent MSPs.
Was Kaseya your RMM tool?
Yes it was!
They must get their pants custom tailored to accommodate their huge balls.