PC Gaming

8767 readers

777 users here now

For PC gaming news and discussion. PCGamingWiki

Rules:

Be Respectful.
No Spam or Porn.
No Advertising.
No Memes.
No Tech Support.
No questions about buying/building computers.
No game suggestions, friend requests, surveys, or begging.
No Let's Plays, streams, highlight reels/montages, random videos or shorts.
No off-topic posts/comments, within reason.
Use the original source, no clickbait titles, no duplicates. (Submissions should be from the original source if possible, unless from paywalled or non-english sources. If the title is clickbait or lacks context you may lightly edit the title.)

founded 2 years ago

MODERATORS

[email protected]

265

ASUS Scammed Us (www.youtube.com)

submitted 7 months ago by [email protected] to c/[email protected]

39 comments fedilink hide all child comments

This undercover warranty investigation is a one-year follow-up from our series that investigated ASUS for motherboards incinerating AMD CPUs, at the end of which ASUS promised a number of improvements to its then-anti-consumer warranty processes. Spoiler alert: They're still anti-consumer. We sent our ASUS ROG Ally Z1 Extreme in for warranty repair for issues with the left joystick ("drift"). The device also had a broken microSD card. ASUS then pointed to the world's tiniest scratch and tried to charge us $200 for it under threat of sending back a disassembled device if we didn't pay within 5 days. It felt like extortion. If you're wondering whether ASUS is worth buying, the answer for anyone who values support should be "no."

We have now tested ASUS' motherboard and ROG Ally warranty and RMA processes. Both have been anti-consumer experiences.

you are viewing a single comment's thread
view the rest of the comments

[–] [email protected] 20 points 7 months ago (2 children)

A year or so ago ASUS repaired my video card for free that I had bought second hand and was a couple years of warranty so my limited experience with their customer service has been pleasant.

[–] [email protected] 11 points 7 months ago* (last edited 7 months ago)

survivorship bias

[–] [email protected] 1 points 7 months ago* (last edited 7 months ago)

Same here. Sent back a ASUS video card for warranty service within the past couple of years. Was updated in a fairly timely fashion that they were able to reproduce my issue and a replacement card was sent to me without fuss. No issues at all.

Though there was one odd factor where I sent the card back in its original TUF branded box and it came back in a Strix box. That doesn't really impact the quality of the service though.