this post was submitted on 04 May 2024
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That sounds textbook illegally unless they refund everything
The chargeback will get you your money back when you have a legitimate case. They are not legally allowed to stop you from doing a chargeback, they are allowed to no longer do business with you. This is actually what many companies will do if you chargeback.
Uh... No its 100% illegal to deny refund in EU (with some exceptions but digital goods dont fall under these) And charge back is for fraudulent/wrong transactions, so them not doing business with you may be ok in US but not in EU, it counts as regular failure to pay, its allowed to cancel the contract in question and only the one in question after sending a payment notice. So it isn't possible to just cancel everything based on that, especially already completed and ongoing contracts. TOS can say many things but they don't stand above the law.
And no they are also not allowed to not do business with you on that basis and they are not allowed to destroy already bought products/remotely disabled them.
I was actually very unsure which of you was right, but the best source I could find was this, and software on an online store is specifically exempted from the 14 day cooling off period.
I guess it would depend on whether remote deactivation would be considered a faulty product?
I think this would fall under a faulty product therefore 2 years warranty.
But most EU countries have stricter laws protecting the consumer even more, you linked the EU guideline wich is the minimum protection.
But in general, even online stores cannot refuse refunds all together (especially when the person buying something isn't legally allowed to form contracts, as is the case with the 1k fortnight stuff). faulty products cannot be refused refund within 1 year unless the seller can proof it being the customers fault (wich is impossible when the seller basically remotely destroyed it...) and 1 year afterwards when the customer can proof it being the fault of the seller.
This is the German laws i had to learn some years ago. But it would be up to a court to decide that because Sony would fight, they fight everything and everyone.