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This Community is intended for posts about the Lemmy.world server by the admins.

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Need support? (self.lemmyworld)

submitted 1 year ago by ruud to c/lemmyworld

25 comments fedilink hide all child comments

If you need support, best is to not DM me here or mention me in comments. I now have 300 notifications and probably no time to read them soon. Also I don’t do moderation so any moderation questions I have to forward to the moderation team.

where to get support

There’s the [email protected] community, and another option is to send mail to [email protected]. Mail is converted to tickets which can be picked up by admins and moderators.

Thanks! Enjoy your day!

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[–] slinky317 5 points 1 year ago (2 children)

Does 2FA work? It's a real janky implementation that doesn't even require the confirmation of a 2FA code before it's enabled. But I tried logging into my account using incognito mode and it wouldn't let me with 2FA enabled and I had the right code. I think this needs to be looked at before people start getting locked out of their accounts.

[–] thisisdee 1 points 1 year ago

This seems to be a wider lemmy problem than lemmy.world. I tried setting it up on lemmy.ml and got the same issue. Posted to support here: https://lemmy.ml/post/1921909

[–] koinu 1 points 1 year ago

To piggyback on this. On this very account, I was updating my displayname, and accidentally clicked on "Enable 2FA", then clicked save. It saved.

Then I went back and unchecked it cuz I didn't want it. Clicked save. It saved. Thought all was well.

Went back like an hour later to log in on Chrome, and it's asking for a 2FA code that doesn't exist.

I'm still logged in on all the apps (how I'm replying right now), but can't sign in anywhere else now to change any settings or anything.

If possible, I'd like to keep the account and save a lot of trouble, but if not, I'd like to have the account completely deleted so I can reclaim the username. Don't even care about the content I have created really.