My old person trait is that I think 'ghosting' is completely unacceptable and you owe the other person a face-to-face conversation.
this post was submitted on 05 Jul 2023
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That wouldn't really be true, since working conditions are determined entirely by the employer.
In other words, no matter how nice a job may be, there's a boss entirely willing to underpay and overwork their staff to maximize profit.
Where I work the pay and benefits are good, volume is very low, my boss is cool, but my customers make me hate life. They come in screaming about stuff like how they have no service and they need a credit for the past 6 months they've been having issues (that they never notified us of) and then they refuse to do stuff as simple as reboot. After you finally convince them to do it (and of course it fixes the problem 90% of the time) they bitch about them having to do my and job and hang up without a thank you.
In the service industry at least, working conditions are not entirely up to the employer.
Well, I can't speak for all call centers. Mine had great conditions and good bosses. Clients were really rude though, and I had it kind of easy because it was a banking Call center. Usually people tend to be nicer, but when shit hits the fan it hits hard.