this post was submitted on 19 Feb 2024
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Cybersecurity
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On one hand, I know we shouldn't blame people for falling for this stuff. People are often not educated well enough on the dangers and it's not reasonable to expect it. We should build things to be systematically secure even in the face of people falling for phishing.
On the other hand it's difficult not to be frustrated with this kind of thing... People really should know better than clicking random links and typing their password.
I work on service desk.
Nobody knows their password. It’s always a fucking song and dance when I ask them to type it in.
Except of course when they click a phishing link. Then they know every single piece of information required.
Blows my mind
If they did they wouldn't be contacting the service desk.
I often get confused at how someone could log into the computer and yet after that is done have no idea what their password is. I sometimes have them lock their computer so they can remember it again. Facepalm.
Been on both ends of this (IT support and "forget password after entering it correctly"). The secret is muscle memory/subconcious habit.
Used to have the same issue with the dial combo lock on my locker at school. If I thought about it I could never open it. If I distracted myself just enough then I'd get it open without really knowing what I did.
That said, at my place we had someone forgetting their password literally minutes after a call to have it reset, multiple times a day. Don't know what the issue was, but we had to escalate it to HR and the person was out for a good while.
Totally agree about the muscle memory. I recall having access to a CO DNR database at a previous job. It was one of three alphanumeric passwords assigned to me with no option to change them. I realized one day after having my hand in the wrong place on the keyboard that I didn’t really remember it, but my subconscious did