this post was submitted on 19 Feb 2024
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Air Canada must honor refund policy invented by airline's chatbot (arstechnica.com)
submitted 11 months ago by [email protected] to c/technology
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[–] MeatsOfRage 27 points 11 months ago

According to Air Canada, Moffatt never should have trusted the chatbot and the airline should not be liable for the chatbot's misleading information because Air Canada essentially argued that "the chatbot is a separate legal entity that is responsible for its own actions," a court order said.

That's some business class horse shit right there, glad they got taken to task over this