this post was submitted on 16 Feb 2024
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Air Canada must honor refund policy invented by airline’s chatbot (arstechnica.com)
submitted 8 months ago by [email protected] to c/technology
70 comments fedilink hide all child comments
 

Air Canada appears to have quietly killed its costly chatbot support.

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[–] [email protected] 10 points 8 months ago (1 children)

Test case.

Like whoever wrote the underlying bot (chatgpt?) Doesn't want a precedent saying bot is liable, so they will invest huge resources into this one case.

They probably settled thousands of cases waiting for this one to come up, thinking this one had the right characteristics.

[–] [email protected] 7 points 8 months ago

You'd think they'd have tried a better case then. They lost in the court of public opinion as soon as it was about bereavement and their argument that the chatbot on their own site is a separate legal entity they aren't responsible for is pants on head stupid.

In a way, we should be grateful they bungled it and are held liable, other companies may be held to the same standard in the future.