this post was submitted on 16 Feb 2024
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Air Canada must honor refund policy invented by airline’s chatbot (arstechnica.com)
submitted 10 months ago by [email protected] to c/technology
70 comments fedilink hide all child comments
 

Air Canada appears to have quietly killed its costly chatbot support.

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[–] dual_sport_dork 42 points 10 months ago* (last edited 10 months ago)

Dual_Sport_Dork's Ironclad Law Of AI Productivity: The amount of effort you must expend on ensuring that the unsupervised chatbot is always producing accurate results is precisely the same amount of effort you would expend doing the same work yourself.