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Samsung purposely knives customer's TV to weasel out of repair (www.youtube.com)

submitted 10 months ago* (last edited 10 months ago) by wildflower to c/technology

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[–] Fapper_McFapper 65 points 10 months ago (42 children)

This seems to be fake.

First, why is the guy recording? Second, it seems rather fortunate that the camera was placed at an angle that captured the offense. That’s lucky right there. Third, this isn’t Samsung’s technician this is an authorized repair person. He would make more money repairing the TV than attempting to deny service to the customer. Fourth, is the video proclaiming that Samsung is telling their authorized repair centers to damage customers tv sets? How many reputable repair centers do you think would have already contacted the media?

Or, maybe the internet has me too jaded. I dunno.

[–] wildflower 57 points 10 months ago (3 children)

This seems to be fake.

First, why is the guy recording?

Found the original video made by he owner where he explains why he choose to record the technician: https://www.youtube.com/watch?v=lLimCcnee9c

[–] Fapper_McFapper 27 points 10 months ago (1 children)

The answer starts at the 10’07” mark of that video. Basically he admits that he believes the technician put the scratch on the TV. The problem is that the call to Samsung happened a week after the technician’s visit. You mean to tell me that this guy suspected that the tech made the scratch himself but this guy never bothers to review the footage before calling Samsung? But at the same time he’s paranoid enough to record the tech because they mounted one of his TVs wrong. Just not paranoid enough to review the footage after a scratch is found on the screen. Something doesn’t add up.

[–] Buffalox 12 points 10 months ago

The problem is that the call to Samsung happened a week after the technician’s visit.

You are so dishonest, the technicians said he would return, when that didn't happen within a week, he called Samsung again.

[–] [email protected] 15 points 10 months ago* (last edited 10 months ago)

I don't understand why anyone would fake this.. So a stranger could make a small annoyance to a massive corporation for 4 hours before it disappears into the 24h news cycle?

I wish they explained more in that comment.

[–] [email protected] 7 points 10 months ago

Here is an alternative Piped link(s):

https://www.piped.video/watch?v=lLimCcnee9c

Piped is a privacy-respecting open-source alternative frontend to YouTube.

I'm open-source; check me out at GitHub.

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