UKCasual

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Is it just me, or has Royal Mail gone downhill badly? (self.ukcasual)

submitted 1 year ago by Transcendant to c/ukcasual

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Obv I don't want to get too deep into privatisation weeds as we don't want to get into the dreaded (whispers) politics in this comm. But I'm interested to know if other people are noticing the postal service deteriorating.

Mail for other houses (my door number is clearly marked)... delivery timelines missed... then the icing on the cake, had a delivery that was supposed to come up to Newcastle delivered while I'm not at home, they left it in a 'safe place' despite one not being designated.

Want to hear what the 'safe place' was? Out on the street, jammed behind a random neighbours wheelie bin! So yeah that's £110 of new clothes gone to some lucky local who swiped it. Boooo, Royal Mail, booooo!

To counteract the whinge, I just made a banging pizza almost from scratch. Success!

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[–] luffyuk 5 points 1 year ago (1 children)

Just like everyone else right now, posties are overworked, underpaid and crippled by "targets".

[–] Transcendant 1 points 1 year ago (2 children)

Initially I was going to lodge a complaint. I'm in two minds after a few days stewing on it, on the one hand I sympathise with anyone in the situation you describe. OTOH, they're clearly not doing their job properly and potentially cost me £105. All they had to do was put it back in their trolley, and whatever process is required to lodge it back at the depot. Though perhaps management has made that process fiddly and they CBA.

[–] luffyuk 2 points 1 year ago (1 children)

Despite what I said, you should 100% make a claim. You've lost out. It may or may not be the postie's fault, but you don't deserve to be out of pocket.

[–] Transcendant 2 points 1 year ago

I just got home, went round to ask if neighbour has it. He sent his son to the door who said his dad is in a 'meeting'. I explained situation, he said he'd pass it on... he hasn't come round so either has it and isn't giving it back, or doesn't have it.

ASOS actually emailed me today to check the situation, and offered me a replacement w/ express shipping or a full refund, which imo is excellent customer service considering it's (mostly) not their fault. I appreciate that bigtime, sometimes it feels you have to really battle nowadays to get a resolution to something like this.