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submitted 9 months ago by L4s to c/technology

81 comments fedilink hide all child comments

Supermarket responds after Reddit user’s warning about self-checkout overcharge — ‘Was annoyed that the total amount due on my supermarket purchase did not equate to the individual items I purchased.’::‘Was annoyed that the amount due on my Woolies purchase did not equate to the individual items I purchased.’

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[+] [email protected] -26 points 9 months ago* (last edited 9 months ago) (2 children)

Things misscan all the time, they are using a hot topic to make an agenda.

They could have spun it as a good story with the ending they got, but they choose to focus on a technical glitch that occurs with human cashiers as well.

[–] [email protected] 36 points 9 months ago

Nah, this wasn't an issue with the scanner, it's an issue with the core design of the software. For whatever reason, it uses different value fields when determining the price to display for an item and the price used in the total, that means this problem can occur for any number of items and the only way to detect it is to manually total the receipt. It's a fundamental problem with the software and their pricing change control process and a good PSA, the negative headline draws better attention than the positive, which is that anyone could be charged incorrectly. That the store was able to fix it is also good to include, but it is an expected responsibility of the store to do so, not some positive spin.

[–] [email protected] 7 points 9 months ago

How is this an mis-scan? Everything was scanned into the system, all recognized, all properly entered. The problem came with the display of that information. There was nothing wrong with the scan.