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'It hasn't delivered': The spectacular failure of self-checkout technology (www.bbc.com)

submitted 11 months ago by ooli to c/technology

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[–] experbia 4 points 11 months ago (1 children)

They let me avoid human interaction if I choose

I used to like them for this at least, but now my local store has someone come talk to you and do the whole "did you find everything OK?" and loyalty card conversation while the other machines in the background need their attention and people are getting impatient. if you have headphones in they'll literally just keep trying and wait until you remove them to say "yep, nope, no thank you, don't need the pamphlet, thanks, nope, yep all good".

I avoid them entirely now, there's no value and only drawbacks. I'll wait in the long human checker line as long as I need. the human doesn't stop scanning randomly half way through the slow scan, bag, wait loop and start emitting loud alarm noises for an employee to come over (sometime in the next 10 minutes) and be forced to review a video of your whole self-checkout process titled "CHECK THOROUGHLY FOR THEFT" before they can unlock the machine and stop the alarm.

[–] [email protected] 1 points 11 months ago

Around here you cannot use coupons without assistance, and each one needs a 3 button confirmation sequence.

Did you get 2 or more of the discounted breads? Whoops, those gotta get individually checked to make sure you didnt secretly duplicate the coupon! Grab the meat that expires next week for tonights dinner, which gets a lil price slash to make sure it sells? Nope, sorry, that one also needs to stop the cart and call for help too.

None of this in a regular stand, those scan coupons like normal. I guess theyre afraid I know how to make these discount codes at home?