this post was submitted on 12 Jan 2024
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That's a more recent thing, used to be that talking to phone support was like talking to a robot because they weren't allowed to go off script. I guess companies are realizing that customers don't want to be given the same unhelpful scripted response over and over again. They probably listened to enough angry recordings to figure that out.
At least in my case the first few sentences are relatively scripted. You know the standard shit like whose calling and what’s your code. Then it’s free form.
Then there are the people who call enough for me to recognize the caller ID lmao