this post was submitted on 12 Jan 2024
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Company: Precision Home Security
Employee review for: Madison
Madison is an asset to the company. Not only does she have high technical acumen with the product, but she also has an approach to customer service which is disarming to the customer. She has met her goals of up-selling by mentioning product up sells built into organic conversations. Her empathy toward both the customer and their belongings is to be praised. While her approach may be considered non-traditional, she serves the customers with the highest level of care while also coming off as infinitely approachable.
Manager Recommendation: Offer an immediate 20% raise and fast-track her to become a trainer for our other installers.
A great, great asset.