Note: Piracy is not an answer. I understand why, and do agree to a certain extent... But sometimes, the happiness gained by playing something from a legitimate source is far greater 🥹... coming from someone who could never ever afford to purchase games, nor could my parents... Hence I've always played bootleg, or pirated games.

TL;DR

What's wrong?

Their launcher has a terrible UI AND UX.
They make exclusive deals with studios to prevent other platforms from getting games. (Someone mentioned that Steam did the same thing in their infancy. Also, I have another question; why is it ok for Sony and Microsoft to make exclusive games for their consoles but not ok for these PC platforms to do so?)
They have been invested in by a Chinese company, Tencent. (Someone mentioned that it isn't that big of a deal, but idk.)
They are actively anti-linux for some reason.

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[–] [email protected] -2 points 1 year ago

They were sued in the EU for violating anti trust laws, lost and decided not to cooperate.

They're currently getting sued for forcing devs to not sell their games at a lower price on other platforms.

Their marketshare is more than enough to consider them a monopoly, you don't need 100% of the market to be one, you just need to be so implanted that you become the default solution. Google doesn't have 100% of the market, it still is considered a monopoly for search engines