this post was submitted on 29 Nov 2023
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When I worked at Amazon we had data for every little decision we made. Do you want to change the color of a button? Run an A/B test and see if it improves some metric.
Want to stop supporting a 5-year-old device? Go determine the total number of impacted people and figure out some way to compensate them.
Want to get promoted? Get 5 people you worked with to answer specific questions about your work over the last year.
Want to make an entire workforce return to an office after they kept your company afloat during a pandemic? Want to increase commute time? Want to increase cars on the road? Want to make new parents spend less time with their kids? No need for any data, some guy says he knows better.
These days all the data used to inform decisions internally feel like they're completely made up to support whatever bias the manager already has. This used to be an org dependent problem but it's everywhere now, AWS, retail, digital.