this post was submitted on 26 Nov 2023
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I've given up being nice to CSR that work for shit companies and go to bat for them.
They need to quit or go on strike.
Buttfucking me the customer as a response to working at a shit establishment and toxic work environment does not fly any longer.
I’ve found being nice to people, especially the folks who tend to get treated horribly, usually leads to a way better experience. They’ll go out of their way to help you if you’re nice.
Especially in a scenario where they’re being recorded on the phone - they’d lose their jobs if they say or admit anything negative about their bosses. Some even get in trouble if they go off script.
Just let them know your issue, if you are kind and persistent, odds are ittl worn out in your favor.