I'm a performer, so I need my account for work and to book gigs. I've been locked out for almost a month due to a platform bug, and have tried and exhausted every possible avenue of support.
this post was submitted on 20 Nov 2023
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Mildly Infuriating
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I get this kind of shit dealing with LG and Samsung support too. It's like customer experience doesn't matter in this day and age. They've cornered the market
DeWalt too. Got a table saw that shipped with a broken part, and their contact us form was broken. Eventually gave up and bought a replacement part off Amazon. Someone got a promotion for reducing claims.
I've had only 1 interaction with DeWalt so far on a defective battery that was still under warranty and was actually impressed.
Used the contact form and exchanged 2 or 3 emails with service rep on a Saturday and had a new battery the following week