this post was submitted on 11 Nov 2023
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Free returns disappearing from retailers | The era of free returns — an essential part of the rise of online shopping — is ending (www.axios.com)
submitted 1 year ago by [email protected] to c/technology
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[–] [email protected] 2 points 1 year ago

Those companies don't last there, believe me. I've been on Amz since they opened to 3rd party sellers and we are a top 500 seller. Literally for any reason we send out replacements or parts because that's how your company succeeds. What I was talking about is the people who abuse the process and there are a lot of them. One warehouse can throw away over 100,000 items a week and there are 100s of warehouses in the US. It's a collosal amount of waste mainly because returns are risk free to the customer.