Technology

60135 readers

3293 users here now

This is a most excellent place for technology news and articles.

Our Rules

Follow the lemmy.world rules.
Only tech related content.
Be excellent to each another!
Mod approved content bots can post up to 10 articles per day.
Threads asking for personal tech support may be deleted.
Politics threads may be removed.
No memes allowed as posts, OK to post as comments.
Only approved bots from the list below, to ask if your bot can be added please contact us.
Check for duplicates before posting, duplicates may be removed

Approved Bots

founded 2 years ago

MODERATORS

461

Decentralized Matrix messaging network says it now has 115M users (www.bleepingcomputer.com)

submitted 1 year ago by fne8w2ah to c/technology

32 comments fedilink hide all child comments

you are viewing a single comment's thread
view the rest of the comments

[–] [email protected] 6 points 1 year ago (1 children)

Discord is absolutely TERRIBLE as a support forum, yet still that's what it gets used for.

Apple released Sonoma 14.1 today, which, as it turns out, doesn't play nicely with OpenCore Legacy Patcher. So loads of people tried to install it on their unsupported Macs, only to find it failing to boot. Myself included.

If OCLP's support was a regular ol' forum, they could have put a sticky at the top warning people that something was off and to await a fix. But Discord ain't a forum, so the post the admins put in the Announcements section was almost completely ignored by the hundreds of users who flooded the support boards asking why their Mac was bricked.

Any useful information was lost in the noise of folks panicking. Because Discord is wholly unsuited to being used as a support forum. But still people insist on using it that way.

[–] [email protected] 1 points 1 year ago

I largely agree with you, but does the Discord forum channel not do what you ask? Aside from that, personally I have had greater degrees of success finding weird random issues and their solutions through Discord, most likely because it's just "easier" for people to say they have a problem on the platform. 50% of the time they never bother responding to assistance/provide useful details, but at least they're somewhat searchable.