this post was submitted on 17 Oct 2023
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When did they make it auto accepted? I had a refund denied after 15 minutes when I said it caused motion sickness
I think if you're within 2 weeks since purchase and within 2 hours of playtime it's auto accept
The 2 week part is usually what gets people, they seem to be pretty lenient on the time requirement
Not sure in your case but I'd guess it has been over 2 weeks since purchase. The auto accept part is literally stated in their refund policy:
As well as
which is ambiguous and, from my experience, is definitely applied when the time played exceeds 2 hours.
Completely forgot to answer your question... IIrc it was sometime after 2018, they lost a court battle in Australia and decided to adopt a slightly more lenient than required refund policy globally afterwards.