this post was submitted on 03 Oct 2023
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Been pretty involved with Framework, having the first gen and waiting for the AMD upgrade kit to ship.
They've been pretty transparent about these bios issues to the backers, they've been sending emails on the updates and resolution steps between Framework, the bios manufacturer, and AMD.
So yeah, this looks bad from the outside, but all of the stakeholders are on the same page and they're really setting the example for how a company should treat their customers.