Brisbane

This is the best summary I could come up with:

Queensland public transport users have been urged to get a refund on their old go cards if they are making the switch to smart ticketing, with millions of dollars available to claim.

The public transport operator has reminded commuters that they can still claim the money back at any time — with the average value of the go cards that expired in 2022-23 coming in at $9.29.

Speaking on ABC Radio Brisbane, Translink's smart-ticketing project director Sarah Capstick said the easiest way to reclaim money on an unused go card is to do so before it goes dormant.

Ms Capstick said Translink was encouraging commuters who were making the move to the smart-ticketing system to get a refund on their go card.

She said a large number of commuters are still using their go card, but the public transport operator had recorded a 15 per cent uptake of customers on the rail network using smart ticketing.

"If you think about some of our customers, we have children, we have people who are seniors and may feel more comfortable using a card."

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