Once had a user manually change their ticket to Priority 1, which we used to indicate dozens of people/everyone down, because their M key only worked half the time they pressed it.
this post was submitted on 25 Sep 2023
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Tbf that is also kinda stupid. Because at some point the "7" key will break entirely, and if the screen keyboard option on login is disabled in Windows (I don't know why it would be), you won't be able to log in at all. That is a lot of risk for a 30 USD keyboard.