Once had a user manually change their ticket to Priority 1, which we used to indicate dozens of people/everyone down, because their M key only worked half the time they pressed it.
this post was submitted on 25 Sep 2023
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Embellishing the priority of a ticket isn't being fair and is an attempt to alter the order of requests... gotta play by the rules if you want the rules to be upheld.
You don't have to give them priority for playing up the urgency, but they suggested actively pushing the ticket to the back out of spite and avoiding the ticket when they have nothing else to do.
Which is fucking childish. Do your damn job.