this post was submitted on 22 Sep 2023
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Voice calls don't have the same costs for everyone. I've worked in tech support, taking calls all day, and that shit wore on me. Dealing with text is just lower cost, at least for me. Pretty ableist to just declare one medium the one true medium, all others are a sign of ineptitude.
Might be worth noting, also, that an earlier generation said the same goddamn thing about phone calls, as compared to F2F interactions.
Somehow, the tune always changes, but the dance steps remain the same.
Yep, I worked five years of Internet tech support - I still do not like taking one-on-one calls with people. I'm usually fine with being in a group call generally, because the focus isn't on me to drive the whole thing forward all the time, along with a few other reasons.
Not to mention, it's not even just on a physiological level either - it wasn't really all that long ago where I was on a pay-as-you-go phone plan where phone calls absolutely would add up if I spoke with everyone over the phone instead of text (which no one in my circle uses regular SMS so texting basically didn't cost me anything).
I've worked on the phone too and it wore on me too. But I guess I just don't think of calls with friends or family as being on the same level as calls with customers?
Maybe they aren't for you? For me phone calls are always stressful and there's some variance to how much but always significantly more than text.