Philippines

“However, since its establishment in the country, the laws governing the BPO industry have not adequately adapted to meet its increasing demands, leading to various challenges. As a result, BPO employees find themselves at the mercy of a results-oriented industry.” Lapid said.

“This situation exposes them to high levels of stress due to heavy workloads and stringent performance standards. They also face insufficient breaks and sudden changes in shift schedules. In an intensely competitive work environment, the health and safety of BPO employees have been compromised due to unrealistic expectations,” he added.