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[The Verge] We asked LG for a burn-in warranty on its OLED monitor — and it’s delivering
(www.theverge.com)
this post was submitted on 14 Aug 2023
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This is the best summary I could come up with:
Technically, it says LG will only cover “normal and proper use” and specifically excludes “Damage or failure of the Product resulting from misuse [or] abuse.”
For years, OLED enthusiasts and monitor manufacturers have warned that you shouldn’t leave the same content on the screen for too long, some even going so far as to hide the Windows taskbar and browser chrome to avoid burn-in.
Neither answered our question about why they don’t pass along LG Display’s burn-in warranty to their own customers, with the Acer Predator X27U and the Asus ROG Swift OLED PG27AQDM.
Asus gaming PR lead Cat Tompkins said the company would need to talk to LG about its burn-in warranty before providing an official statement for this story.
“Our warranty is built around the fact that we trust in that pixel refresh function to help mitigate burn-in,” says Alienware PR specialist Frank Cestone.
I would still argue that two or even three years of burn-in protection isn’t necessarily enough for a device you could easily use for a decade — but going from a zero-year guarantee to a two-year one is a big move for LG.
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