this post was submitted on 27 Jul 2023
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No one would use Teams if it wasn't bundled together with other stuff.
I absolutely agree : our company used slack, Google docs, and self-hosted exchange.
Eventually, MS forced us to replace our self-hosted exchange for MS' cloud solution. This was basically a ramrod for shoveling O365 and having it replace Slack with Teams and Google Docs with O365.
The migration was painful... going from "I have the exact tools I need for the job" to "jebus, this is the best MS has? On Teams I can only see 4 people at the same time? What was MS thinking".
My company only uses Teams and it works fine from what I can tell, what's so bad about it?
I find it disorganized, poorly designed and buggy.
To test your quality, you need to make a test call, where it dials, rings, and connects. Then it plays a little message and you record after the beep, then it plays it back. For every other program I've used, you hit test, talk, then it plays it back. The Teams methods takes at least three times longer, incredibly annoying when trouble shooting.
If you start a test call, and hang up before it connects, it will ring on your computer forever.
There's a keypad where you dial numbers. When you connect and need to press numbers in an automated menu, you can't use that key pad. There's a different keypad behind a pop-up menu.
Some companies use letters in their phone numbers, like 1-800-AWESOME. It doesn't sort that out for you. If you type letters it tries to call then immediately hangs up without explanation.
These are all pretty small things, but there's already better things out there that don't have these problems. It's also almost unbelievable that it's like this. Teams is at least version 3 of MS's foray into telecommunications software, and it's developed by a team of career professionals. It's absurd that it's so unpolished.