this post was submitted on 22 Jul 2023
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Shopify Employee Breaks NDA To Reveal Firm Quietly Replacing Laid Off Workers With AI (thedeepdive.ca)
submitted 1 year ago by L4s to c/technology
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Shopify Employee Breaks NDA To Reveal Firm Quietly Replacing Laid Off Workers With AI::In a Twitter thread, a Shopify (TSX: SHOP) employee has broken their non-disclosure agreement (NDA) to shed light on the

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[–] stackcheese 80 points 1 year ago* (last edited 1 year ago) (6 children)

This is an excuse to lay off employees, no AI break through replaced good customer service this technology existed a long time ago that just put customers in an endless circle regurgitating policy disguised as customer service, this is to reduce production cost and the bottom line. this 'chatbot'/ai is an excuse to lower quality for a customer experience and lower production cost to increase/maintain profits while passing blame on the shitty ai/technology. (after they blame the do nothing employees and ppl realise what they replaced it with was shit/'AI')

this is not advancement/progression this is a regression

budget cuts for a dying corporation

edit: did my own LLM research

[–] [email protected] 5 points 1 year ago (4 children)

I feel like an AI could easily replace some basic scripted jobs one Tier-1 helpdesk, but anything beyond that is diminishing returns

[–] stackcheese 4 points 1 year ago* (last edited 1 year ago) (1 children)

"basic scripted jobs" can replace CEO/C exec/HR too this has nothing to do with it now.

[–] [email protected] 2 points 1 year ago (1 children)

No, a basic scripted jobs cannot replace HR. Maybe they can supplement some functions of management or HR type jobs.

Tier-1 helpdesk though - for example for some ISP's - literally work from a script. They have a fixed set of questions or workflows they can answer, and aren't supposed to deviate from such.

Think "Have you restarted your modem? What lights are showing? etc"

[–] stackcheese -1 points 1 year ago* (last edited 1 year ago)

a

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