this post was submitted on 22 Jul 2023
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Shopify Employee Breaks NDA To Reveal Firm Quietly Replacing Laid Off Workers With AI (thedeepdive.ca)
submitted 1 year ago by L4s to c/technology
27 comments fedilink hide all child comments
 

Shopify Employee Breaks NDA To Reveal Firm Quietly Replacing Laid Off Workers With AI::In a Twitter thread, a Shopify (TSX: SHOP) employee has broken their non-disclosure agreement (NDA) to shed light on the

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[–] [email protected] 5 points 1 year ago (2 children)

I feel like an AI could easily replace some basic scripted jobs one Tier-1 helpdesk, but anything beyond that is diminishing returns

[–] gobbling871 5 points 1 year ago

This sounds good just saying it but in practice it's not possible for AI to fully replace these types of jobs.

spoilerAt least not yet.

[–] stackcheese 4 points 1 year ago* (last edited 1 year ago) (1 children)

"basic scripted jobs" can replace CEO/C exec/HR too this has nothing to do with it now.

[–] [email protected] 2 points 1 year ago (1 children)

No, a basic scripted jobs cannot replace HR. Maybe they can supplement some functions of management or HR type jobs.

Tier-1 helpdesk though - for example for some ISP's - literally work from a script. They have a fixed set of questions or workflows they can answer, and aren't supposed to deviate from such.

Think "Have you restarted your modem? What lights are showing? etc"

[–] stackcheese -1 points 1 year ago* (last edited 1 year ago)

a