this post was submitted on 22 Jul 2023
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Ubisoft reportedly deleting customer accounts with purchased games if they have been inactive for too long (twitter.com)
submitted 1 year ago by ashiwz to c/games
216 comments fedilink hide all child comments
 

Michael @LegacyKillaHD

This is just horrifying.

Ubisoft CONFIRMS they will delete your account & purchased games if you go inactive for too long!!!

Ubisoft.. WTF?! Another example of why I'm becoming more & more concerned with the death of physical games.

https://twitter.com/LegacyKillaHD/status/1682653876418224129

Ubisoft Support @UbisoftSupport

Hey there. We just wanted to chime in that you can avoid the account closure by logging into your account within the 30 days (since receiving the email pictured) and selecting the Cancel Account Closure link contained in the email. We certainly do not want you to lose access to your games or account so if you have any difficulties logging in then please create a support case with us. >> ubisoft.com/help

https://twitter.com/UbisoftSupport/status/1682046437834784768

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[–] andy_wijaya_med 1 points 1 year ago* (last edited 1 year ago) (2 children)

They showed in the tweet that they would deleted the account AND purchased games.

[–] [email protected] 4 points 1 year ago

I read the Tweet, it does not "show" that the account had purchased games. This has been Ubisoft's policy for years and there is no record of deleted account, except for a random tweet.

[–] [email protected] 2 points 1 year ago

Isn't this a Hanlon's razor issue? Probably someone working support being in charge of tweeting just didn't know what the actual policy was, or didn't understand it and just tweeted something without thinking of the repercusion?

And to clarify, I'm not defending Ubisoft. Despite being a big corp and big corps always act out of malice and greed, a corporation is not just one person