this post was submitted on 27 Feb 2025
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176
Teleperformance Uses AI to ‘Neutralize’ Indian Accents of Agents (www.bloomberg.com)
submitted 2 days ago by [email protected] to c/technology
39 comments fedilink hide all child comments
 

Mirror: https://archive.is/2025.02.27-171118/https://www.bloomberg.com/news/articles/2025-02-27/teleperformance-uses-ai-to-neutralize-workers-indian-accents

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[–] [email protected] 5 points 22 hours ago* (last edited 22 hours ago) (1 children)

Racists will be racists. I've been called anything ranging from Indian to French. One especially racist guy got very angry that I didn't get offended at him making fun of my pencil mustache.

For context, I'm Mexican. You'd think people who legitimately believe their country is being taken over by Mexicans would have heard enough of us to at least recognize the accent.

[–] [email protected] 1 points 14 hours ago (1 children)

Sorry you have to deal with that

[–] [email protected] 2 points 14 hours ago

Thanks! I've been out of customer service for about 5 years and the last thing I did was literally closing people's bank accounts for harassment so I guess it all evened out and the end?