this post was submitted on 27 Feb 2025
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Teleperformance Uses AI to ‘Neutralize’ Indian Accents of Agents (www.bloomberg.com)
submitted 2 days ago by [email protected] to c/technology
39 comments fedilink hide all child comments
 

Mirror: https://archive.is/2025.02.27-171118/https://www.bloomberg.com/news/articles/2025-02-27/teleperformance-uses-ai-to-neutralize-workers-indian-accents

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[–] [email protected] 7 points 1 day ago* (last edited 1 day ago) (1 children)

I get where you're coming from, but having talked with lot of people over phone and VoIP meetings from all around the world with crazy accents it's fucking god sent people are working on technology like this.

Even within my small circles at northern Europe, trying to listen to some swedes talk in English can be real pain in the ass and I'd almost want to re-learn Swedish to not speak in English with them. Might be biased because I'm a Finn but yeah lol

And straight up punch at french so they stop talking.

On the other hand, I feel like this might remove some of the "real persona" of the person you're talking with

[–] [email protected] 2 points 1 day ago

I have to say that I absolutely love all of the nordic accents in English. Also, I find that nordic English speakers are the most comprehensible of all non-native speakers. Often y'all speak a cleaner and more beautiful sounding English than anything you'll find in North America, especially in terms of vocabulary. It's just so nice and flowery. Any time I hear a nordic accent the speaker immediately has my full attention. Lol

I lived in France for eight months a couple years back and yeah, it can be hard to understand when they speak English, but sometimes it can be captivating too. It really depends on the speaker.