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Just another thing to remind family of when they inevitably ask why they shouldn't just buy the cheapest printer/laptop/widget from HP.
"We are experiencing longer wait times" Yeah, because you intentionally made it that way to game your internal metrics.
I can't wait for them to finally burn enough users that they finally get a clue and stop buying HP garbage, and the company can finally die from its decisions.
I had an issue a couple of years ago with an HP laptop where the USB-C port would stop working after a reboot. DSIM cleanup-image would temporarily fix it so it had to be software based. The warranty was only good for about another week when I first got in touch.
They did everything in their power to run that week out and tried getting me to send it in for repair that could take a month rather than fixing the issue. I finally found an obscure forum post that fixed it. Their support is absolute trash.