this post was submitted on 30 Jan 2025
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Yes it's a shame and I wish it was done another way, but also what alternative do they have ?
I'm gonna be the devil's advocate here and say that if your goal is to have people reach out, you want to make it as painless as posible . The majority of the population has or had a facebook / messenger account making the process to start a chat a simple as a click in most cases. If people had to download a thrid party app or register on yet another plateform, they would probably not start a new chat.
With the recent events this makes it even more urgent to move away from meta products, but the EU being as big as it is, this will take some timeβ¦
β¦.email?
On the linked page there is a contact form with an input box for email address, so I guess if you contact them via the form they will reply in email.
FB is the only option if you want to chat in a written form. The third option is a phone number you can call.
Thank you for added context ! As long as there are alternatives to Messenger chat i think it's okay to have it.
Snail mail?
The image email has is the one if an old school slugish administration, probably the one physical mails had when emails came around.
When I send an email to anyone, be it a company or an individual, I expect a reply in the next few days. But in chat I'm expecting a reply in a couple of hours. So I'd be much more inclined to a conversation via chat given the option.
Also I'm not certain my experience with younger people and email is representative, but from what I've seen younger generations are not the most at ease with email.
I think what's lacking here is the choice. Messenger is more appealing to a vast amount of people, but to some it might be the opposite, and those people need an lternative.