The "it just works" magic doesn't apply in business environments
this post was submitted on 27 Jan 2025
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I'm just curious here, but what are your Mac users doing to lock their accounts so often that this has become such a recurring pain point?
I feel for you, ever since I got approval to move all our mac's to kandji for management, I have less issues reported from Mac users than windows users.
the larger a company the more cases you'll have in absolute numbers, even if the relative numbers stay the same
I understand and agree with you but I'm a bit confused, is that in reference to part of my comment?
you asked why it happens so often, I provided a possible explanation.
just yesterday we had a similar case where a usb ethernet adapter wouldn't work on a locked device due to a similar issue, even if that one may be more logical.
especially when you have to follow an outdated password policy where people have to change their passwords at regular intervals you'll have such cases more frequently than when they only need to set it once until a suspected compromise.
Thank you for the context.
I honestly expected that to be exactly that, overly alternating (at least from a stand point of majority of users) passwords. I was just curious as the grievance felt very case specific.
That's certainly a problem I thankfully do not encounter, our Mac users use their O365 logins just like our PC users. If they forget it, they don't need my help changing or checking it. I haven't encountered the wifi at login issue, though. That probably piqued my curiosity the most. Our Macs use web auth for login by default (with option to use locally cached password instead) and it requires an internet connection to work. If the mac's couldn't/didn't connect, most wouldn't be able to login. I could absolutely see this being an issue in a new place where no internet connection has been established before the issue, like a hotel or airport.
They all have a JIC hidden local account too, though. If OPs MDM tools include this option, it could be helpful for the cited scenario(s)