techsupport

Hi everyone, appreciate some assistance here. My CPU has hit 100 degrees celcius and shut down. This was happening when the CPU load was 1% with nothing running. I have ran a virus scan (both Defender and Malwarebytes) and nothing there. I have also changed the thermal paste, cleaned the fans and made sure the CPU cooler was secured properly.

This has happened randomly before, then all of a sudden it's running fine again and sits between 40c - 60c for months. It seems to be a completely random event then goes back to normal. It occurs maybe twice a year.

This is what I have:

Gigabyte B650 Gamxing X MSI GeForce RTX 3060 AMD Ryzen 7 7700X EK AIO 240 D-RGB be quiet! Pure Power 11 Gold Modular 750W Power Supply

Anything else I can look for? Appreciate it.

Update: I've ended up applying for warranty for the cooler. I have tried all that has been suggested. For now, I've bought a Noctua NH-U9S cpu fan. If that works, I'll probably just leave it in there.

Thanks again for helping a confused noob girl out. Love this community!

Update 2: I've taken out the AIO cooler and replaced with a fan (Noctua NH-U95). The temperatures are fine now. I was a little worried at first as the temperatures were better but high (70-80c under 10% load). Switched off the PC, now it's back on and it's staying around 43c. It's seems some fresh thermal pastes might take a while to settle in. Thanks again everyone. Never buying water-cooling again.