However, just because we aren’t responding often doesn’t mean we aren’t still looking at feedback. As a legend once said, “we’re listening,” and while we can’t always act on the feedback, we do share it with stakeholders every single week. So please, keep it coming.

so they're not responding, but they're still listening to feedback? Isn't listening the actual harmful part here? How does this help employees at all?

[–] [email protected] 9 points 2 years ago

Saying "we're not engaging at all" makes it clear that whether the feedback is positive, negative, seen, or not - a reaction will not be provided. This keeps the community managers from getting into the mud with the rest of the pigs and creates a bit of a barrier for audiences.

It may not seem logical but neither are the people sending death threats to game developers on Reddit. More of a psychological wall to create perceived space.