this post was submitted on 07 Jan 2025
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Or just have the cashier who had to unlock the case and get you the box open it and ensure there is a cart inside before you leave the store.
this is actually protocol at Walmart for exchanges. if you buy a game that is opened and try to return it you can't return it, you can only exchange it. but since obviously you are getting a new game they open the seal for you to ensure that the person doesn't just turn around and return it unopened in another store.
I agree with it on exchanges. I don't think it's a good idea for actual new sales though, I would be more on board of just opened all video game merchandise by default and selling it full price as open box, but that also causes issues with the return process, as there is no proof the game wasn't used, it would need to force the return policy to be a no return once purchase policy like how video game CVP's are.
Honestly the better option is just make it so video game merch is gift card only for returns. Receipt required + can only get it back as a gift card would be a better option, as they would then need to find a seller for the gift card to convert it to money, and at that point they would just use a different defrauding system.
The downside of this is, it momentarily screws over people who accidentally buy the wrong game, or buy a duplicate game someone else got them, but they could just swap that game out for a new game (or anything else in the store) as an alternative. An option which is still far better than merchants who generally have a strict no return once bought policy.
This is also assuming that the issue is at the store level with someone abusing the return system. This could 100% be someone at assembly level defrauding the cases, and there isn't anything the store level can really do about that without screwing over legitimate customers with the return process.
But then how would I scalp new-in-box games???