this post was submitted on 18 Jul 2023
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Used to work there. It's fine, esp on the newer builds which you'll be in. XGS-PON and usually plenty of backhaul capacity. Router's crap, chuck it and buy something decent, same as any other ISP.
Thanks :) they'll be ok with using a different router? I used to be with Sky and when I asked them they said it broke their T&Cs.
Yeah. They won't support it if you have a fault so keep the default in a box somewhere, but it's officially kosher to provide your own. You'll get a box on the wall (ONT) that turns PON fibre into gigabit ethernet, and that you have to use. But it's essentially a media converter. DHCP is all you need, no authentication/login - your ONT authenticates you.
Perfect :) thanks very much.
My Dad is with them. He’s been very happy. Fine customer service but the speed and line quality is fantastic.