this post was submitted on 30 Dec 2024
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It's always heartwarming to see a cs rep pre-burnout. ๐ซ
As cs I was always trying to be nice to people and play along with jokes, even if I was dreading waking up every day.
It's not their fault that we had unreasonably high targets and no support internally.
I've been on the other side of that fence a few times and have friends who still are. I always try to be accommodating with customer support who aren't in control of their product anyway and all they can do is tell me how it is.