Late Stage Capitalism
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They do benefit though - they gain liquidity. If they'd keep all their money in direct investments, they wouldn't be able to use it - so they have to keep some of it in a form they can utilize. Doing it in a bank account allows them to still get some revenue (not as much as an investment firm would give them, but still more than zero)
Both sides of an arrangement can benefit from it. I don't understand what this concept is so alien so some people, and I don't see the point of focusing on this aspect of the post instead of the more interesting one - they poor getting charged fees for not having enough money.
You made a point that the bank loses money on low balance accounts, which seems reasonable (the bank does enjoy the economy of scale, but there are still minimum costs for dealing with each customer as an individual) as long as you stress out that this is before the bank takes these fees.
So, the real questions is why should a poor person even have a bank account? The main purpose of a bank is to provide liquidity while still investing they money - but the poor don't have enough money to invest, and cash is just a liquid and doesn't incur low balance fees. Is there something systematic that forces them to use a system they only lose from?